Compact with Texans

Agency: Angelina College

Mission & Vision

The mission of Angelina College is to provide quality educational opportunities and services to aid students and the community in reaching their full potential. The vision of Angelina College is to be the first choice in value and quality education leading to diverse career pathways throughout its service area.

The College District’s mission and vision are predicated on the belief that education is vital to maintaining a democratic society, transmitting culture and extending knowledge, and developing engaged citizens empowered to improve their lives and their communities. The College District is committed to engaging in an active relationship with the communities it serves to ensure the relevance and vitality of its educational programs and services as well as to enhance the economic, cultural, and social environments of those communities. The College District assists a diverse student population to prepare for a rapidly changing and highly technological world through quality educational programs and excellent student services. 

Customer Service Standards

The Board of Trustees and the administration make every effort to maintain policies, regulations, and procedures contributing to the success, strength, and stability of Angelina College. New policies and procedures and changes to existing policies and procedures are adopted to accommodate current best practices and continuous improvement; to comply with changes in laws, regulations, or accreditation standards; or to respond to operational issues.

Complaint Procedures

• Currently enrolled students wishing to file a complaint concerning academic and student services-related incidents are to follow the policies and procedures outlined in the Angelina College Policies and Procedures Manual in the section titled “Student Rights and Responsibilities – Student Complaints.” (https://www.angelina.edu/policies-and-procedures/) The student complaint form can be found here.
• Employees should discuss concerns with their Supervisor, Director, or Director of Human Resources and follow the Employee Grievances and Complaint process outlined in the Angelina College Policies and Procedures Manual section titled “Employee Complaints and Grievances.” (https://www.angelina.edu/policies-and-procedures/) The employee complaint form can be found here.
• Those external to the College who have concerns or complaints should address the concern to the Director in the area involved in a manner consistent with the Angelina College Policies and Procedures Manual in the section titled “Public Complaints.” (https://www.angelina.edu/policies-and-procedures/) The public complaint form can be found here. 

Customer Relations Contact

The Customer Relations Representative may be contacted if the customer needs assistance in directing the complaint.  Angelina College’s Customer Relations Representative is the Executive Director, Communications and Marketing, who may be reached at 936-633-4780 or communications@angelina.edu.